Online Account Access

West Bank debit card monitoring system

To ensure we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:
Primary phone number
Secondary phone number
Address
City, State, ZIP code
We encourage you to provide both a primary and secondary phone number to help us avoid any delays in response to fraud alerts. These may be your home, work, or cell phone numbers. It is also very important to keep this information current. If your phone number has recently changed, please contact us immediately at (515) 222-2360. You may also download our form and drop it by the nearest West Bank location or mail back to us:
West Bank
Attn: Customer Service
1601 22nd Street
West Des Moines, IA 50266
We will keep your contact information strictly confidential. Please remember that we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.