Online Account Access

Fraudulent telephone calls targeting West Bank customers

West Bank has been made aware of attempted fraudulent activity perpetrated against our customers. Deceptive individuals are calling West Bank customers identifying themselves as representatives of the bank and asking customers to provide or verify private, secure information such as account number, personal identification number (PIN), usernames and passwords.

West Bank will never contact our customers to request or verify account numbers, personal identification number (PIN), usernames, or passwords.

The following are a few steps to help you prevent the loss of non-public personal information:

1. Never provide any personal or company information in any form to an unsolicited caller.
2. If someone does call asking for information, tell the caller you are uncomfortable providing this information over the phone and you will call our Customer Service line to resolve the issue. Then quickly end the call and contact our Customer Service center at 800-810-2301 to report the incident.
3. As with phone calls, never respond to any unsolicited request for information that comes through your e-mail; no matter how valid it may appear.
4. Never provide confidential information through e-mail or unsecured Web sites.
5. Shred all paperwork containing confidential information.
6. Review your credit report at least once a year for fraudulent activity.
   As part of West Bank’s commitment to customer service excellence, we keep your contact information strictly confidential. Again, please remember that we will NOT contact you to ask for personal information such as account number, personal identification number (PIN), usernames or passwords.