Online Account Access

Online Banking

Online Banking brings you the latest in time-saving convenience. Access your West Bank accounts from any personal computer with an Internet connection. Get up-to-date-balances on loan and deposit accounts. Transfer funds between West Bank accounts. View your paid checks and deposits online. Perform early or month-end reconciliation of accounts with our current statement and account transaction history. Then export transactions into popular financial software packages.*

Help yourself with West Bank's reset service

For your safety and security, your online banking account locks after three invalid password attempts and remains locked until you contact us. With West Bank's reset service we can have you up and running in mere minutes. Simply stop in to any branch office and enroll in West Bank's reset service. Thereafter, if you forget your password or get locked out of your online banking account for any reason, we can get you back online with a simple phone call to our customer service center.

*In 2005, Quicken Financial Software made a business decision to only allow participating financial institutions to import transactions into their software. That decision essentially locked-out 60% of financial institutions across the country from import banking transactions into Quicken or QuickBooks.

An alternative solution is available through Microsoft Money. Microsoft Money file import is open to ALL financial institutions. Microsoft Money also provides a Quicken data converter on their website http://www.microsoft.com/money/quicken.mspx

We regret any inconvenience this may cause you. West Bank appreciates your banking business and hopes that the option presented here can work for you. If you have any questions or concerns regarding this matter, please do not hesitate to contact our Customer Service department at 515.222.2360.

Business Online Bill Pay

With bill pay you have fast and secure financial control for your bill payment transactions. Keep track of your finances with an at-a-glance list of your pending and recent payments, as well as payee details of your scheduled and reoccurring payments. It's all there. Convenient links are provided to quickly view your payment list or add a new bill. When you pay your bills online with West Bank Bill Pay you can eliminate the hassle of writing and mailing checks, plus you'll know exactly when your payment is scheduled to be made.

Frequently Asked Questions About Online Banking

No, in addition to being able to view your current month's statement you are also able to view your previous month's statement.

In order to keep your online banking account active, you will need to log on at least once every 60 days.

Visit any West Bank office or call (Mon-Fri 8am-5pm, Sat 8am-Noon) to enroll in our reset service. You will select a security option that will be used any time you need remote service. Then, simply contact West Bank customer service and we can get you up and running in minutes.

For safety and security purposes, online banking accounts lock after three invalid attempts to access. Accounts stay locked until the password is reset. At enrollment, you will select a security option that will be used as an identifying question. Thereafter, you can simply contact West Bank customer service and we can get you up and running in minutes.

The service will create a notice of non-payment due to insufficient funds and delete the payment from your payment list. Thereafter, if you want to re-instate the payment, you must re-enter the information by using the Add Scheduled Payment function.

Security features insure that you are at an authentic West Bank site by confirming the presence of a pre-selected security image and pass phrase selected by you.

You must wait 48 hours after receiving your code and first password before trying to access the online banking site.

Online banking supports all versions of Microsoft Money, but does not support Quicken version 5 or newer.

No, you will need to allow 5 to 10 business days for bill pay items to be received and paid.

Online bill pay provides fast and secure financial control for your bill payment transactions from your primary checking account and it's FREE.

Business Telephone Banking links directly to your West Bank accounts.

Do your banking from any Touch-Tone phone. Check balances, review recent deposits, checks and withdrawals, transfer funds between accounts, make West Bank loan payments, obtain deposit rates and more. Just dial 515-222-0314 twenty-four hours a day.

To learn more about electronic banking business services, or to sign up for this valuable service, visit any of our convenient locations today.