Online Account Access

Online Banking

If you like the Internet and how easy it makes getting information and keeping in touch with people, you're going to love online banking at West Bank. Online banking allows you to access information on your checking, savings, money market, CDs, IRAs, loans, lines of credit, and safe deposit box accounts.

Free online capabilities include:

• Transfer funds between West Bank accounts
• View Online Check Images
• Check and reconcile previous and current month's statement
• Check account detail that has occurred since you last visited online banking
• Review previous and current business day's transactions
• Search for a check by sequence number, date of issue or payee by using the Transaction Menu Navigation
• Export your transactions to financial management software by using the Transaction Export Navigation*
• Utilize FREE bill pay option

If You Would Like to See a Demonstration of West Bank's Online Banking Service, Click Here

Free Online Bill Pay

Online bill pay provides fast and secure financial control for your bill payment transactions from your primary checking account, and it’s free. When you pay your bills online, you eliminate the hassle of writing and mailing checks. Plus you’ll know exactly when your payment is scheduled to be made. Keep track of your finances with an at-a-glance list of your pending and recent payments, as well as payee details of your scheduled and recurring payments. It’s all there. Convenient links are provided to quickly view your payment list or add a new bill. Please allow 5-10 business days for a payment to be received.

Online Check Images

Online Check Images are available to West Bank customers through our free online banking service. Individuals and businesses can access images of their posted checks anytime, day or night. Forget to whom you wrote a check or in what amount? Want to verify that a check has cleared? Need to supply a copy of a cancelled check as proof of payment? With Online Check Images, an image of the front and back of your check is right there on your computer screen! For your convenience, check images will remain online for both your current and previous month’s statement.

• Online Check Images lessen the danger of having your finances hijacked by keeping your cancelled checks out of the mail.
• Online Check Images are only available through our secure transaction log-in, utilizing a User ID and password known only to you.
• Use Online Check Images to resolve a payment dispute. Online check images are accepted as valid proof of payment local, state and federal branches of government, the IRS and the courts.

And there’s more!

You can also view over-the-counter deposits with Online Check Images. Again, select the account to which you made the deposit. Click on any over-the-counter deposit you have made during the current or previous statement cycle (DEPOSIT will appear underlined in the Description column) and view the front and back of the deposit ticket.

How to get started

1. If you would like to enroll in online banking, visit any West Bank office.
2. If you currently have a West Bank online banking account:

• Images are now available online
• Simply contact West Bank customer service at 515.222.2360, or toll free at 1.800.810.2301 and let us know that you no longer wish to have your cancelled checks returned with your monthly statement

Frequently Asked Questions

No, in addition to being able to view your current month’s statement you are also able to view your previous month’s statement.

In order to keep your online banking account active, you will need to log on at least once every 60 days.

Visit any West Bank office or call (Mon-Fri 8am-5pm, Sat 8am-Noon) to enroll in our reset service. You will select a security option that will be used any time you need remote service. Then, simply contact West Bank customer service and we can get you up and running in minutes.

For safety and security purposes, online banking accounts lock after three invalid attempts to access. Accounts stay locked until the password is reset. At enrollment, you will select a security option that will be used as an identifying question. Thereafter, you can simply contact West Bank customer service and we can get you up and running in minutes.

The service will create a notice of non-payment due to insufficient funds and delete the payment from your payment list. Thereafter, if you want to re-instate the payment, you must re-enter the information by using the Add Scheduled Payment function.

Security features insure that you are at an authentic West Bank site by confirming the presence of a pre-selected security image and pass phrase selected by you.

You must wait 48 hours after receiving your code and first password before trying to access the online banking site.

Online banking supports all versions of Microsoft Money, but does not support Quicken version 5 or newer.*

No, you will need to allow 5 to 10 business days for bill pay items to be received and paid.

Online bill pay provides fast and secure financial control for your bill payment transactions from your primary checking account and it’s FREE.

*In 2005, Quicken Financial Software made a business decision to only allow participating financial institutions to import transactions into their software. That decision essentially locked-out 60% of financial institutions across the country from import banking transactions into Quicken or QuickBooks.

An alternative solution is available through Microsoft Money. Microsoft Money file import is open to ALL financial institutions. Microsoft Money also provides a Quicken data converter on their website http://www.microsoft.com/money/quicken.mspx

We regret any inconvenience this may cause you. West Bank appreciates your banking business and hopes that the option presented here can work for you. If you have any questions or concerns regarding this matter, please do not hesitate to contact our Customer Service department at 515.222.2360.